We make data human

Listen to, understand, and engage the people who matter most –

your employees and customers.

Perception Text Analytics

Identify and measure emotions, attitudes, motivations, and intent from text-based data.

Learn about our solutions for —
employee engagement, diversity at work, and customer experience

Perception real-time flagging

Model and predict customer and employee engagement, retention, and other behavior.

Perception Custom Insights

Share predictions with the right people and develop a thoughtful, enterprise-wide response.

Kanjoya Perception Features

  • Best-in-class Text Analytics
  • Industry-leading Natural Language Processing (NLP) and Machine Learning technologies
  • Aggregation of data from any and all Voice of Customer (VOC) or Voice of Employee (VOE) channels
  • Synthesis of qualitative and quantitative data
  • Complete Survey Solution
  • Integration with existing Human Capital Management (HCM) platforms
  • Employee Engagement dashboards
  • Elegant, intuitive User Interface (UI)

  • Automatic categorization and tagging of topics and HR-related themes
  • Metrics for qualitative data including emotion, sentiment, activation, promotion, and detraction
  • Top Terms and Distinct Terms by segment
  • Emotional Promoter Score (EPS); analogue to NPS  for text data
  • Historical/ trend analysis
  • Ability to segment or search based on any characteristics
  • Demographic visualizations
  • Competitive analysis
  • Outlier analysis